At Leven Level, customer satisfaction is our top priority. If you receive a defective item, we offer a simple and clear process for refunds and returns. Please read the following policy to understand your rights and the steps to take.
Eligibility for Refunds and Returns
- Defective Items Only: We only accept returns for items that are defective or damaged upon arrival.
- Time Frame: You must request a return or refund within 2 days of receiving the item.
How to Request a Refund or Return
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Contact Us: Immediately notify our customer service team via email at info@levenlevel.com or by phone at +91 9587327023 within 2 days of receiving the item. Provide your order number, a description of the defect, and any supporting photographs.
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Return the Item: If approved for return, send the item back to us in its original condition with all tags and packaging intact. You are responsible for the cost of return shipping.
Processing Refunds
- Once we receive and inspect the returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- We do not offer refunds for items that are not found to be defective or that do not meet the return conditions outlined above.
Contact Information
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:
- Email: info@levenlevel.com
- Phone: +91 9587327023
We appreciate your understanding and look forward to assisting you with any concerns.